Refund policy

Return and Exchange Policy

At Pineapple Roots, we are committed to providing high-quality products and ensuring customer satisfaction. Due to the nature of our handmade soaps and skincare products, we have a strict no refund or exchange policy. Please review our policy below:

No Refunds or Exchange

- Policy: We do not offer refunds or exchanges for any products.

- Exceptions: The only

exceptions are for items that are received damaged or if you receive the wrong item.

Damaged or Incorrect Items

- Eligibility: If you receive a damaged or incorrect item, please contact us within 7 days of receipt.

- Process:

1. Contact our customer service team at info@pineapple-roots.com with your order number and a photo of the damaged or incorrect item.

2. Our team will arrange for a replacement or store credit for the damaged or incorrect item.

Return Shipping

- Costs: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

If you have any questions or need further assistance, please contact our customer service team at info@pineapple-roots.com