Shipping policy
Pineapple Roots Soap Store Shipping Policy
Shipping Information
At Pineapple Roots, we aim to provide a seamless shopping experience, including efficient and reliable shipping. Please review our shipping policy below:
Processing Time
-Order Processing: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Delays: If we experience a high volume of orders or any unforeseen circumstances, there might be delays. We will notify you via email if this occurs.
Shipping Rates and Delivery Estimates
-Standard Shipping
*Delivery Time: 3-7 business days
- Expedited Shipping:
*Delivery Time: 2-3 business days
- Free Shipping:
*Eligibility: Orders over $75
*Delivery Time: 3-7 business days
*Note: Delivery times are estimates and may vary depending on the carrier and destination.*
Shipment Confirmation and Order Tracking
-Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped.
- Tracking: This email will contain your tracking number(s). The tracking number will be active within 24 hours.
Shipping Addresses
- Accuracy: Please ensure your shipping address is correct and complete. Pineapple Roots is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
- Changes: If you need to change your shipping address after placing an order, please contact us immediately at [customer service email]. We will do our best to accommodate your request but cannot guarantee changes can be made once the order is processed.
International Shipping
- Availability: Currently, we do not offer international shipping.
Lost or Damaged Packages
- Responsibility: Pineapple Roots is not responsible for lost or damaged packages. However, we will assist in resolving issues with the carrier.
- Claims: If your package is lost or arrives damaged, please contact us at info@pineapple-roots.com within 7 days of the estimated delivery date with your order number and a photo of the damaged package (if applicable).
Contact Us
If you have any questions or need further assistance, please contact our customer service team at info@pineapple-roots.com